St. Mary’s Healthcare Promotes Grant Norton to Director of Patient Accounts

AMSTERDAM, N.Y., March 27, 2024—Grant Norton, of Scotia, has been named director of patient accounts at St. Mary’s Healthcare. Previously, he was a senior business analyst at the local, independent healthcare provider.

Norton also has held positions at other Capital Region hospitals and healthcare-related organizations. He has served as practice manager for system outreach at the Albany Med Health System, performance consultant for the Healthy Alliance social care network, and manager of pediatrics for Ellis Medicine.

Norton joined St. Mary’s in February 2023 and quickly earned recognition for both his collaborative approach and ability to identify and improve billing processes, according to Keith Waters, St. Mary’s vice president and chief financial officer.

“Grant has garnered the trust, respect and support of his peers and the entire revenue cycle staff,” Waters said. “His willingness to listen, learn processes, understand issues, offer solutions and build consensus, coupled with his ability to make data-informed decisions, make him a perfect candidate for this director position.”

Norton has strong ties to the Capital Region. He grew up in Scotia, graduated from Scotia-Glenville High School, and earned a bachelor’s degree from Siena College. He also holds a Master of Science degree in healthcare data analytics and a Master of Business Administration in healthcare management, both from Clarkson University.