A Message from Jeff: We couldn’t have done it without YOU

Dear Friends and Neighbors,

When we launched our strategic turnaround plan for St. Mary’s Healthcare in 2023, we made a commitment to
strengthen and enhance our community’s local, independent hospital.

We pledged to grow and add much needed services; focus on quality, safety, and the patient experience; and build a supportive work culture. We also promised to be transparent about our progress and our challenges.

In return, we asked you to do your part by choosing St. Mary’s as your preferred healthcare provider—and you most certainly have. Thank you!

The results of our combined efforts get more impressive every year. In 2025, with your support, St. Mary’s:

• Increased patient visits across almost every service line.
• Was recognized as one of the Capital Region’s safest hospitals.
• Reduced our ER wait time to the lowest in the Capital Region—even as more patients turned to us for emergency care.
• Continued to invest in our people, programs, and technology.
• Remained true to our core value of caring for those who are underserved.
• Became the first Capital Region acute-care hospital to be named a Times Union Top Workplace.
• Was voted “Best of the Best” hospital in The Daily Gazette People’s Choice awards.
• Reopened our Charlton office for primary and specialty care and lab services.
• Recruited 36 providers in 14 specialties.
• Set records for attendance at our golf outing and summer gala.

We still have much more to do, including stabilizing our finances to ensure St. Mary’s remains viable for this community for years to come. So once again, I’m asking for your help. Please continue to turn to us first for healthcare—and to keep coming back. Tell your family, friends, and neighbors about the transformation underway at St. Mary’s. Let us know when we meet or exceed your expectations and when we can do better.

For us, there is no higher calling than to provide the care our community deserves. On behalf of our Board of Trustees, leadership team, and all our associates, thank you for the privilege of serving you, for choosing St. Mary’s, and for playing a key role in our continued success.

With best wishes for a happy, healthy 2026,
Jeff Methven, President & CEO
St. Mary’s Healthcare