Satisfaction with your Healthcare Experience!
A priority at St. Mary's Healthcare is providing a consistent, exceptional patient experience for all those we serve. Your feedback is important to us. To that end, we conduct satisfaction surveys in a variety of settings to assist us in assessing Click to see how we did!your health care experience. The surveyed areas include the Wilkinson Residential Health Care Facility, Emergency Room, Outpatient Services, Ambulatory Surgery, Inpatient Units, Medical Practices, Urgent Care and Physical Rehabilitation Services.
St. Mary's Healthcare is also a participant in the Center for Medicare Services (CMS) sponsored National Patient Satisfaction Survey, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The goal of this initiative is to evaluate the care and services provided at acute care hospitals in the nation and provide a report back to the public on how the health care system is functioning. The results of this survey can be viewed at hospitalcompare.hhs.gov
The residents or family of Wilkinson may receive a periodic written survey. All other surveys are conducted by phone. Professional Research Consultants, PRC, based in Omaha, NE is the company we have hired to conduct these phone surveys.
St. Mary's provides a confidential list of all patients to PRC from which they randomly select persons to receive the survey. Because the interviewers are not selling anything, these calls are permitted by the "Do not call registry".
If you receive such a call, we'd appreciate your participation, however completion of the survey is voluntary. The number displayed on your caller ID will typically be some iteration of Professional Research Consultants with a 402 area code; it may show up as "Prof Rsrch C." One of the last questions the interviewer will ask is "if the facility needs to follow up on your comments, may they contact you again?" If you don't give permission to do so, your responses will be considered confidential.
As a member of Ascension Health, we want you (our patients) to experience care and service which would cause you to recommend us to your family and friends. As such, every survey asks you to score whether or not you would recommend St. Mary's Healthcare to your family and friends on a scale of 0 (not at all likely) to 10 (extremely likely).
If you have any reason to rate us lower than a 9, please don't wait for the survey. Let us know of your concerns so we can provide the desired care or service.